Shipping Policy

Thank you for shopping with Soierie. We are committed to delivering your order as quickly and safely as possible. Please review the information below regarding our order processing times, shipping options, and delivery policies.

Order Processing

All in stock orders are processed within 1–3 business days after payment is successfully confirmed.

Orders are not shipped or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly delayed. If there is a significant delay in shipping your order, we will notify you via email.

Shipping Rates & Delivery Time

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Estimated delivery times:

  • Standard Shipping (U.S.): 5–10 business days
  • Expedited Shipping (U.S.): 3–5 business days

Free Shipping

We offer free standard shipping on all U.S. orders over $99.

Free shipping applies automatically at checkout once the order subtotal reaches $99 or more (before taxes and discounts).

Orders that qualify for free shipping will be shipped using our standard shipping service, which typically arrives within 5–10 business days.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow 24–48 hours for the tracking information to update after shipment.

Shipping Address

Please ensure that your shipping address is correct and complete at checkout.

Soierie is not responsible for packages delivered to incorrect addresses provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible before the order is shipped.

Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact us at support@soierie.co within 7 days of delivery.

We will work with the shipping carrier to investigate the issue and assist with a replacement or refund when appropriate.

International Shipping

Soierie may offer shipping to select international destinations.

International shipping times and rates vary depending on the destination country.

Please note that international customers are responsible for any customs duties, taxes, or import fees required by their country.

Contact Us

If you have any questions about your order or shipping policy, please contact us:

Email: support@soierie.co