Customer Service

At Soierie, we are committed to providing excellent customer service and making your shopping experience smooth and enjoyable. If you need assistance with your order, shipping, returns, or product information, our support team is here to help.

Order Support

If you have questions about an order you placed, including order status, shipping updates, or payment issues, please contact us and include your order number so we can assist you as quickly as possible.

Shipping Assistance

If your order has not arrived within the estimated delivery time or if you are experiencing any issues with shipping, please reach out to our support team. We will work with the shipping carrier to help resolve the issue.

Returns & Refunds

If you are not completely satisfied with your purchase, you may be eligible for a return within our return window. Please refer to our Refund & Returns Policy page for detailed instructions and eligibility requirements.

Product Questions

If you need more information about a product before purchasing, our customer support team will be happy to assist you with sizing, materials, availability, or other product details.

Response Time

We aim to respond to all customer inquiries within 24–48 business hours. During peak periods, response times may be slightly longer, but we will always do our best to assist you as quickly as possible.